His generosity and genuine nature is well-known among movie sets

Per a MoviePilot article “A family friend builds movie sets, doesn’t design, is one of the poor dudes that just builds. Anyways he worked on the set for The Matrix and Keanu heard about the family trouble he was having and gave him a $20,000 Christmas bonus to help him out.

[Reeves] also was one of the only people on the set that genuinely wanted to know people’s names, would say hello and mean it, and would talk to people as if they were his peers and not below him just because they were practically making nothing to build a set.”