Previous rank: 13

Why it's awesome: Though the Lufthansa-owned airline has had to work its way through a series of labor disputes in recent years, its high level of service has remained intact — it took home the prize for Best Airline Staff Service in Europe. The Austrian flag carrier boasts a fleet of newly renovated long-haul Boeing 767-300ER and 777-200 jets flying out of its base in Vienna.

Economy fliers gave the Star Alliance member high marks for its efficient and effective service, as well as for the wealth of onboard dining and entertainment options.

See additional airline information at Skytrax.