Comcast sent bills and eventually collection notices to customers that lost their cable, phone, and internet equipment due to Hurricane Ike. The largest reported charge was $1000, but that bill was reduced to $931 to make up for the interruption of her phone service during the storm. 

Comcast responses differed after the storm, with some Customer Care agents telling customers to file with their insurance providers, and other agents advising customers to return their equipment, even if it was ruined or moldy.