If you make a direct order, you may lose your room.
Hotels try to get as many direct orders as they can because in this case, they don’t need to pay the fee for each client. But sometimes, when a big group of tourists arrives and the hotel doesn’t have enough free rooms, it’s the direct orders that suffer the most. Of course, in this situation, the hotel would rather cancel a direct order (which is only 1 room) than refuse to take in a whole group.