“The reaction from our passengers is really positive,” Jennifer Kazarian, the manager of the program, previously told the media. “When a Wag Brigade animal walks into the terminal, we see people look up from their devices, and they start to interact with each other and they start to interact with the dog, and it puts a smile on everyone’s face.”

According to Kazarian, the pilot program initially had only 6 doggos. But “the engagement was just amazing. So from then on, we were like okay—send more dogs!”

Passengers tend to stress out when their flights are delayed or canceled. That’s the perfect time for the Wag Brigade to rush to the rescue!

Each animal has its own unique way of cheering people up. For instance, Brixton likes rolling on his back and letting others rub his belly. While Jagger likes weaving in and out and in again through people’s legs.

“We often hear people say things like: ‘I miss my dog more than my wife’ or ‘I just got back from a two-week vacation and this is the best part of my trip,'” Kazarian joked about how much passengers enjoy the emotional support animals.