#8 same in IT. Never say something like "is the cable plugged in?". Ask them to plug it out and in again. If it wasn't plugged in before, it is now and the customer don't have to be ashamed.
#8 when i have to deal with a first-line-support-dumb@$$, that tells me to reboot, I will tell him that i'm restarting, but i'll just keep playing solitaire.
#8 same in IT. Never say something like "is the cable plugged in?". Ask them to plug it out and in again. If it wasn't plugged in before, it is now and the customer don't have to be ashamed.
#8 when i have to deal with a first-line-support-dumb@$$, that tells me to reboot, I will tell him that i'm restarting, but i'll just keep playing solitaire.