"When I worked/trained tech support, our agents would always get pushback from customers when we asked them to power cycle their phone, which nine times out of ten would fix their issue.

So, I had them tell the customer to read them some numbers off the back of the battery (when they were still removable!) that we absolutely did not need. Then we told them we refreshed a few systems, and they put their battery back in and it’s all fixed!

Alternatively, when batteries couldn’t be removed, we’d tell them that if the phone was powered on while we did the update, it could ruin their SIM card. So they’d make sure to power off their phone. I’d do nothing. They’d turn it back on and it worked great!

But if I had TOLD them to power cycle their phones? No way."

Demetre4757