"Former aircraft fueler. Don't check your pets in kennels. Especially in summer or winter. They are submitted to some very harsh environments, left on belt loaders in the sweltering heat right next to a running APU that's loud enough to deafen human ears, let alone a dog's. It's terrible. I always feel so sorry for them.

American Airlines will destroy your luggage. They get overloaded on carts, fall off on the way to the plane, and are left there to get run over by tankers and yes, fuelers, and rained on, then dragged to the edge of the ramp to sit all night while you arrive at your destination and wonder where the hell your bags are.

If your departure is delayed, 90% of the time it's us (the fueler). Look out the window to the right side if it's a small plane, left side if it's a really big plane. If there's a truck sitting under the wing, we're the reason you're late. Sorry."