Cleaning staff will occasionally use the guests’ toilets as well.
"Also, if the cleaning staff has to go to the bathroom, they’ll use the one in the room they are cleaning instead of the staff bathroom they are supposed to use. “Something else we do sometimes is that we use the toilets in the guest’s bathroom, but only if we are super busy and don’t have enough time to go to the staff toilets. It is something we are not supposed to do, but many do it anyway.”"
#2 a “nap”, yeah sure!