“Being NICE is the key to getting almost anything you want! I worked as a front desk person in various forms for 10 years. Every day was a barrage of me smiling ear to ear while being yelled at, put down, and condescended. If we make a mistake and you call to scream at ME about it, I will do the very bare minimum to ‘make it right.’ If we screw up and you call me politely about it, I might upgrade you to the penthouse if I have it available. So BE NICE, and you will be shocked at how far it’ll get you!”