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Wilber 4 month s ago
#15 No kidding earlier this year I had my gallbladder removed. The surgeon who did the operation had done that same operation twice in the week before and both patients ended in a comma. one of them died 2 months later because of complications. 
"Every call center I’ve worked at (over a 20-year span) strongly discouraged representatives from offering to connect callers to a supervisor, even when we knew that the caller’s situation could not be resolved by an ordinary representative (because it required some kind of special access or override). Some call centers would be so strict about it that you would be penalized even just for hinting broadly that the caller needed to ask for a supervisor. So be aware: as a caller with a problem or complaint that the representative does not seem willing (or able!) to explain or fix, often you have to politely but DIRECTLY ask to speak to a supervisor."