“Students were never held accountable for their entitled behavior with university admin staff. One student swept everything off my desk in a fit of anger and threatened me, leaving me a bit terrified. I reported the incident to my boss. Nothing was said to the student, but I was spoken to very sternly by my boss, who wanted to know what I had done to make the student so angry.

The student couldn’t pay her tuition bill ($16,000) because she forgot to apply for financial aid. I just told her to file, and I would help her as best I could.”