"If someone is angry with me and yelling or whatever. I will calmly say “I think I understand, but could you phrase the problem differently to help me understand better?” 9/10 times they stop dead in their tracks, regroup and rephrase calmly and way nicer. In short, getting people to actively think about what and how they say something"
If THAT'S what you took from that, your inner criminal is showing.
Aren't you just an angry South Pole Elf??
Mattie spends her/his evenings yelling profanities at the blank wall.