"I sent my sister a stockpot and claimed other home goods for Christmas (she just got an apartment and has nothing for her kitchen).

She came home to find her package looked like it had been run over. The guy at the front desk who took the package in said the delivery driver seemed supremely uninterested in the problematic package. Getting it refunded and a new one sent over, hopefully in better condition and in time for Christmas.

Bonus cat in pic too. Say hello to Star!"