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Sher 32 min ago
#12
When I did IT support this was always our first question before someone would be dispatched deskside, always got assurances that computer was shutdown every night and had just restarted and they didn't know why they always had issues. Get deskside check uptime (in front of user) and find it had been running for 45 days with no restart, restart computer and suddenly everything is working fine (always made sure to document in ticket resolution)...
When I did IT support this was always our first question before someone would be dispatched deskside, always got assurances that computer was shutdown every night and had just restarted and they didn't know why they always had issues. Get deskside check uptime (in front of user) and find it had been running for 45 days with no restart, restart computer and suddenly everything is working fine (always made sure to document in ticket resolution)...
When I did IT support this was always our first question before someone would be dispatched deskside, always got assurances that computer was shutdown every night and had just restarted and they didn't know why they always had issues. Get deskside check uptime (in front of user) and find it had been running for 45 days with no restart, restart computer and suddenly everything is working fine (always made sure to document in ticket resolution)...