Ask to have the late fee waived. I literally cannot do anything with it until you specifically ask. “So you have a late fee of $30 on this.”

“Gee that’s a lot. Why is it so much?”

“That’s the late fee we have. I do apologize for that inconvenience.”

“Well I guess I’ll have to pay it then…”

“Ok, so your bill is $150.”

“Do you realize how much that is?”

“Yes, and I do apologize for the inconvenience.”

“Well, can you do something about it?”

Yes. Now I can because you asked. Please stop making me feel guilty that you paid your bill late. – ndividualistic