An incensed Redford filed a formal complaint with the airline. The company responded two weeks later with disciplinary action against the mocker and a formal apology to the family: “We take great pride in extending our Southwest Hospitality to all of our Customers, which includes living by the Golden Rule and treating every individual with respect, in person or online.”

Well, Southwest Airlines might treat people with respect online, but the rest of the internet wasn’t as sympathetic to the situation