Workshop owner Abs Delfuego deals with unreasonable clients “every second day”
But his encounter with this ‘choosing beggar’ was something else
“I’m an engineer by trade but I own a small workshop, building custom arcade machines and stuff, especially for the disabled,” Delfuego told.“
Mark is the general manager of a company that contracts me to build stuff for the disabled community. They rebrand them and sell them.”
Later, the before mentioned contractor Mark contacted Abs to investigate the situation
“I get unreasonable clients on average every second day,” Delfuego added. The best way to deal with them, in my opinion, is to be polite but ruthless, not petty.”
Afterward, the same person came back to apologize, however, it became clear that they haven’t learned their lesson
Abs believes that you can do stuff like this only if you run your own business. He said he’d never engage someone like his working for someone. Getting a lot of business (on any day there are at least 20-30 queries), he has been through 3 customer service people in the last year. Ha handles communications himself now. “I always start politely. But once they come across as entitled or arrogant. I shut them down. I’m busy enough with nice customers so I don’t need these jerks.”
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