I once had a mother approach me before I had a chance to speak with her. She was livid that her son had banged up hands. I began to explain that there had been a disagreement with another child when the mother interrupted me to yell “so you let my son get hurt because some other kid doesn’t like him?!” She off on how we were allowing her son to be bullied, we didn’t care if he was hurt, on and on.

Eventually she had to take a breath and I managed to explain that her son had attempted to punch another kid in the face but he had wound up for the punch so dramatically that the other child managed to move out of the way and her son ended up grazing a tree trunk instead.