Here’s how the two men changed over time
We wondered what types of businesses tend to have the most return customers. Here’s what Ford said: “100% of the businesses that can treat people personally and relevantly whilst offering an exceptional experience and service.”“The business that becomes a pivotal part of a person’s life will often be the business that has transitioned their approach into one that engages with the customers way beyond the functional parts of doing business or the price of the goods.”