"If you need to deescalate someone and get them to communicate, ask them questions about numbers or personal information. I work in emergency services. If someone is totally distraught and shut down, asking their phone number, address, Social Security number, or birth date can pull them out of an emotional place and bring them back to a headspace where they can talk about what happened more easily. I often ask these questions even after I have the information, just to deescalate."
He said when his wife is talking to someone. Her conversation. Not as in the husband is looking to his wife for answers or approval.