"I currently manage around 240 people among six restaurants. It is often hard to get them to do what is needed. I have found that saying, 'I need your help' is effective in getting them on board. People want to feel needed and that they are making a difference. Expressing that need to them as much as possible makes all the difference in the world."
He said when his wife is talking to someone. Her conversation. Not as in the husband is looking to his wife for answers or approval.