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Yeah, like the ticket agent is responsible for the airlines problems. The agent doesn't make the rules and can't make an airplane suddenly appear. They should be arrested for assualt and have to pay for damages.
nooooo, that's BRASI.LOL
They know it, right?
...if I recall correctly "team work" is one of the modern-day requirements at the job interview. Or it just one way street? If you wearing that uniform you are the face of the company - so eat it or beat it.
They overbook flights, they cncel flights, they do what they want and ANAC, the official agency does nothing, do not even answer the customers.
This is a shame