
“When upset callers would rant and start to curse and yell, I’d interrupt with “Wow, I am really sorry that you feel you have to talk to me this way in order for me to help you. You don’t, but I understand. I’ll let you talk and then I am going to help you. I am sorry I interrupted you; you were saying?
They would either apologize, change their tone or hang up. I was fine with either one.”
#7 That doesn't work on real Karens