
“Librarians love giving you free stuff, and you can often borrow way more kinds of things than you think. If you’re polite and the desk isn’t slammed, you can ask us damn near anything.
Even if we can’t find an answer, we’ll at the very least point you toward someone more likely to get you one. What we can do directly depends on the library (public or not, how well funded, specialized, etc), but we can get…creative.
Also, interlibrary loans. If your library doesn’t have a specific book, we can usually get it from another library at little to no cost to the patron. Or, worldcat.org will tell you which libraries have what, if you want to go get it yourself.”
When I did IT support this was always our first question before someone would be dispatched deskside, always got assurances that computer was shutdown every night and had just restarted and they didn't know why they always had issues. Get deskside check uptime (in front of user) and find it had been running for 45 days with no restart, restart computer and suddenly everything is working fine (always made sure to document in ticket resolution)...