“This was 6-7 years ago so may not be relevant but when I worked at Enterprise Rent-A-Car, the higher ups were so tunnel visioned on positive customer reviews that if there was any problem at all we would write off anything from gas to whole days of rentals. We had a few repeat customers that would catch on and habitually complain about dumb sh#t to get parts of the bill discounted.
Only a rating of “Completely Satisfied” counted and it was tied to bonus and promotion so a huge incentive to make people happy.”
“When I worked in a hotel as a night porter the room cost was totally reliant if you were a dick or not , I obviously couldn’t just give rooms away but I could pretty much knock off 50%.
One day a very tired woman came in with her baby and I couldn’t get the payment to go through at all so I did give it to her for nothing just had to make sure she was out before 9 am and I cleaned it myself. “
“Good audio engineers will have faders/knobs that don’t do anything.
When the talent asks for a change that’s goofy or makes no sense, we’ll adjust that phantom knob and watch them nod their head in approval of their amazing idea.”
"“If you or a teenager you know are admitted to a name brand / expensive / rich college and their financial aid package isn’t enough, write them and ask them for more money.
Mention the other schools you were admitted to and that you received strong financial packages from them. DO NOT mention specific numbers unless it’s a named scholarship — eg “presidential” or “provost.”
At least five of my students this year got between 10-20k ‘extra’ in scholarship money just by soliciting for it"
“Any Marriott booking made partially with points, with a 3-day cancellation policy, can be cancelled the same day of the booking without any fees.”
“You can rent a nice casket for the funeral and be buried in a cheaper one”
“I used to work in the floral industry. Don’t call a large national florist. Look up a local florist in your recipient’s area and call them directly. Most have websites to help you choose and you’ll save money on delivery and service fees which can go towards a nicer arrangement.
Also, unless you order flowers regularly, the membership/loyalty program is a scam and hard to cancel.”
“Name brand packaged salads and generic supermarket branded packaged salads come off the exact same production line, using the exact same raw materials. The difference is just the packaging.”
“When a car salesman offers you a “premium car care” package, don’t buy it. It’s a scam. Basically, we charge for simple things you can do yourself. Also if a car dealership sells you a used car and they told you it has been fully serviced… take it to your local mechanic and have it serviced properly.”
“Most industries have retention teams because it costs 10X more to get a new customer than it costs to keep one you have. So if you call up and complain/threaten to cancel every other time they raise your rates they’ll probably give you the introductory rate. Just be aware you might have to switch.”
“I used to work in credit cards. If you disputed a charge for less than $75 (not as fraud), we would just credit you the money. Most the time we wouldnt even investigate it past the initial chargeback. If we didnt win the case you still got your money back.
However if we find out you’ve figured this out, we would stop giving you the credit unless we won. We’ve even closed accounts that took advantage of it.”
“if you know you’re shipping something within a few hours drive of you, always pay for the cheaper shipping option. The “premium” shipping option is just a markup if you know you’re sending something close by. It will arrive the same day regardless”
“Just ask customer service for a replacement. Doesn’t matter if you didn’t buy an extended warranty. Doesn’t matter if there was no warranty to begin with. A lot of companies just want to resolve customer complaints quickly and will give you free replacements on request.”
“If you buy flights through Spirit at the airport one of the random fees (it’s called the user fee or something like that) doesn’t apply, so they cost like half as much. I’ve flown round trip to Chicago for $30, Houston for $45, Miami for $50, etc.”
“As a teacher: set limits with devices and instill a love of reading your children. Students who read as a hobby almost always get good grades and succeed in school and beyond.”
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It's actually true for many products. Many cheap supermarket house brands are often made by the big premium brands just in a different package. Some hygiene products are available from dozens of different brands but in reality, there are only two companies in the whole country that make it and with the exception of some slight changes to colour and fragrance it was all the same stuff.