Leila Jayne Daly found a worm in her lettuce. She complained about it on the Facebook page of her local supermarket where she bought it and got the most brilliant customer service experience. Take a look.
James Lloyd was looking for flight from New Zealand to the UK on Skyscanner and was looking for a flight on Skyscanner. And he was offered a flight connection wait of 47 years! So, naturally, he wrote about it to the travel company and got a brilliant response from its representative.